What is your excuse to still keep paying for your residential phone?
I’ll list some of the reasons I get from the people I meet. We all do agree that the cost of the telecom, voice and video for their family is getting out of whack. It is now common that for an average family of two adults and one or two children, the telecom costs are the most important after the mortgage itself!!! Yes, it’s more per month than an average car payment, the electricity bill or any other family monthly budget line.
Reason 1: It’s free. It’s included in the “bundle” they have from their provider. Through smart calculation they succeed to convince you that if you take out the phone service out of bundle you will end paying the same price! And the majority of people buy that, because it is easier to believe the provider’s customer service instead of picking up the phone and check the individual service items with the competition on an individual basis.
Back to the initial question: what is the cost of your residential phone? the service provider wants it to be difficult to answer so you cannot compare and take the decision to switch to their competition.
I will say the cost it is somewhere between 15-20$ per month, depending on the features (caller ID, voicemail, long distance calling inclusions). Have you done your own calculation? Myself I have transferred my phone number to FreePhoneLine SIP trunking for 25$ port fee and I pay zero monthly cost ( see my other post for details).
Reason 2: I have signed a long term contract and I cannot break the bundle. Well, I have no comment on that. Next time think twice before signing such contract. The technology evolves rapidly nowadays, why would you not give you the opportunity to benefit of it? New technology usually comes with better features at an overall lower cost.
Reason 3: I cannot switch to Internet based software solutions or migrate my line to SIP because I am loosing the possibility of dialing 911 in case of emergency. That is simply false: the SIP providers have implemented 911 solutions lately. For my provider, FPL they route 911 to one of their call centers and the call gets transferred to the right emergency center after triage. A call to 911 is 35$, in order to discourage abuse. Just to put things in perspective, I have never called 911. Moreover, I know people they called 911 being stranded on the highway 13 at Laval during the snowstorm last 13 March and no-one came to their help…
Reason 4: My alarm system needs that residential wired phone line with an RJ11 connector. It’s true. In my case it was this alarm system connectivity to PSTN who almost killed my business case of migrating to SIP trunk. It cost me 125$ to have the ADT technician come and un-program the phone line connection. I needed to do this because otherwise the alarm system will beep continuously if it senses the phone line has been disconnected. My alarm system uses only the cellular module now, in order to communicate with the ADT monitoring center. I have installed the cellular connection because the phone line connectivity for the ADT system is USELESS! How come? Very simple. When I was a victim of burglary back 10 years ago, the thieves have cut all the cables that entered my home, before breaking to the door. So, the alarm started locally, but it never got to the ADT monitoring center and to the police for that matter… NEWSFLASH: you are not more secure just because you pay that residential phone line.
Reason 5: I have invested in a 3 wireless phone set with a base that includes a voice module, do you want me to throw that away to recycling? Simple answer: yes. Like my mother did with her new red rotary phone when digital telephony came up, or the tape video recorder when blue ray came up, or your CRT and tube TV/ monitor where replaced by LCD, and so on. Lucky you the 3 wireless phones and the base were only 70 bucks….
If you do not have an Internet link, a computer or an intelligent phone, I understand that you may still need your residential phone line.
Reality is we live in a hyper connected world and we cannot oppose to the wave of changes that it’s coming. It is a question of understanding what are the channels used for the communication to the outside world and try to simplify and converge those channel for economies of scale.